New technology has affected the modern workplace in numerous ways but all it depends upon how far you want to go back in time because people have been asking this same question for decades!
How has new technology affected the modern workplace? Ask this question at the beginning of the last century, the answer probably would have been those new-fangled typewriters! (For younger readers this was like a keyboard and did nothing else).
Fax machines, Word Processors, Dictaphones, telephones; all new technology has had its moment in the sun. And although new technology today has had a massive impact on the workplace, this is an ongoing development rather than an end result.
The truth is that like the new technology of the past, our new technology of the present will one day look dated and quaint rather than cutting edge and modern.
A big step to today’s modern office was the rise of the paperless system. It might be surprising to know that email communication did not really become mainstream until about 20 years ago saving time and money on communication. In addition at about the same time many companies began to store records on the computer, doing away with the need for filing cabinets and the job of a filing clerk!
So how has new technology affected the modern workplace today? One of the biggest changes to the work environment must be the rise of working from home rather than the office. This has been made possible by instant communication methods such as video conferencing by technologies such as Zoom and Microsoft Teams which enables the virtual office to function in a similar way as before while enabling employees to stay in their homes.
In addition cloud services makes work collaboration possible. This technology enables a whole virtual team to work on the same project in real time in the same way as you could work together in your office.
Today’s modern technology has also done away with the need for permanent employees. With the rise of the gig economy, companies can hire freelance workers online to work on their projects.
For the company this cuts costs and reduces the need to provide any workplace benefits such as healthcare. For the people working in the gig economy there are advantages too but this method of self-employment does not provide any basic protection or benefits such as holiday pay or sick pay.
How has new technology affected the workplace when it comes to customer service?
For customers, new technology can make contacting any company increasingly difficult. Most companies outsource their call centres so if you do have a complex enquiry, it can be hard to find the right professional to help you.
We have all had the experience of waiting in line for the next available operative and although we are always urged to use the website, in many cases this does not provide the instant results that could be once achieved by picking up the phone and calling your local branch – such in the case of your bank.